Shipping Policy

At Vitaphuel, we’re committed to getting your wellness products to you quickly, safely, and reliably. Here’s everything you need to know about how we ship your order.

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🚚 Shipping Locations
We currently ship to:
    •    All 50 U.S. states
    •    U.S. territories
    •    Select international destinations

If you have questions about shipping to your location, contact us at support@vitaphuel.com.

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📦 Processing Times
Orders are processed Monday through Friday, excluding holidays.
    •    Orders placed before 2:00 PM CST typically ship the same business day.
    •    Orders placed after 2:00 PM or on weekends/holidays ship the next business day.
    •    During high-volume times (like promotions or product launches), please allow 1–2 extra business days for processing.

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🚀 Shipping Options & Rates

We offer the following shipping options at checkout:

Standard Shipping (USPS/UPS): 3–5 business days
Expedited Shipping: 2–3 business days
Overnight Shipping: 1 business day (available for select orders)

FREE standard shipping is available on U.S. orders over $50.

Shipping rates are calculated at checkout based on your location and selected method.

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📫 Order Tracking
Once your order ships, you’ll receive an email with your tracking number and carrier details. You can use this information to monitor the status of your delivery.

Didn’t receive tracking info? Reach out to support@vitaphuel.com and we’ll help you out.

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🚨 Delays, Lost or Stolen Packages
We do our best to ensure fast delivery, but carrier delays (due to weather, holidays, or customs) may occur.

If your package is:
    •    Delayed: Please wait 48 hours past the expected delivery date before contacting us.
    •    Marked as delivered but not received: Check with neighbors, building staff, or your local post office.
    •    Lost or stolen: Contact us and we’ll work with the carrier to resolve the issue.

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❌ Address Errors
Please double-check your shipping address at checkout. Vitaphuel is not responsible for delays or lost packages due to incorrect or incomplete addresses provided at the time of order.

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🧾 Questions?
We’re here to help. Email us at sales@vitaphuel.com with any shipping questions or concerns.